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RICOH Service Advantage

Commercial, technical and OEM services, planning, and product lifecycle management.

You innovate. We execute.

Reach new markets. Deliver exceptional and consistent service. Ensure customer satisfaction. With a RICOH Service Advantage partnership, you’ll expand what you can do, not your overhead. Our service provides an established and extensive support infrastructure to technology manufacturers (OEM’s) with the scalability and flexibility to ensure your service needs are met with a high level of experience.

Service Advantage leverages Ricoh’s technology support infrastructure to provide technical and customer support services directly to OEM’s to service their equipment client-side.

Expert OEM service for a wide range of technologies  

You’ll find it easier to focus on innovation when you have a trusted partner who can support your equipment with a high level of service and a customer-first approach. 

  • Intelligent dispensing 
  • Automated retail
  • Currency management 
  • Automation & robotics


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Plan for Success with Technology Lifecycle Services 

With Technology Lifecycle Services, we help you deliver scalable, comprehensive, and flexible offerings to meet the changing needs of your business and your customers.  

Field services operations and infrastructure professionals work with your team to ensure constant innovation, training, and certifications. As a trusted partner to more than 1 million devices nationwide, we help you extend the coverage, capacity, and capability of your business.

Our services include:

  • Equipment install and deployments
  • Break/fix onsite service and periodic maintenance
  • Customer and end-user training
  • Help desk and call center services
  • Remote call management and monitoring
  • Field service and resident technicians
  • Depot repair service

Create a clear path for growth

Whether you are already a global leader, private equity, or an emerging technology company, you can leverage our existing global infrastructure to your competitive advantage. As our team focuses on support, you can dedicate your time and resources to creating and evolving great products.
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 As your Service Advantage partner, we offer you:

  • Integrity: Ricoh is a trusted service brand, face-to-face with customers in approximately 200 countries and territories.
  • A robust support infrastructure capable of servicing automated technologies such as intelligent dispensing, currency management, robotics, 3D printers, medical equipment, and kiosks. 
  • Coverage and Capacity: With over 10,000 highly trained services delivery professionals located in the U.S., Ricoh provides the expertise and support tailored to your business needs.
  • Capability: Ricoh provides service on more than 1 million+ devices. Many of our technicians have advanced certifications, including A+, Net+, MCSE, Security+, Mobility+, ITIL, CompTia, experienced in a variety of industry environments, and technologies.
  • A technology partner who can help enhance speed and scale to pull the business forward. We'll help you find ways to implement new strategic opportunities and value-added programs from your service partnership.

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